Testimonials
At The Rock, we get to know our customers. One by one.
So when you need us to help, we can. Quickly and without a fuss.
It’s the kind of service our customers have grown to love; the kind of service you should expect from your bank. Grow with us and experience the difference for yourself.
Owen's story
Owen* is among the thousands of customers who have experienced the genuine, award-winning customer service that The Rock is known for. I wish to acknowledge how helpful your staff have been with my recent enquiry. I had an issue with a term deposit payment and my enquiry was diligently followed up and the issue rectified. Your staff showed interest in me and always returned my phone calls promptly. I have a small shareholding and was pleased to see such conscientious staff looking after my interests.
*names changed in the interest of privacy.
Savings Account customer from NSW
"I would like to take this opportunity to say we greatly appreciate the excellent service we receive from The Rock. We really like the way that we can call from NSW and are quickly put through, often to the same people time and again, who are able to answer our queries and quickly solve our problems. Your on hold message is correct! You might be "small" in size but you are big on service! And, yes, we do like it that way." E-mail message received from a recent borrower
"Just a short note to pass on my thanks to all of the staff at The Rock that I have dealt with over the last few weeks. They have been, without exception, courteous, helpful, and most importantly knowledgeable.
This is a sharp contrast to the level of service that I have received in the past from the major bank I have dealt with. Again, thank-you."
Savings Account customer from Rockhampton
"Thank you for your prompt response. This is the type of excellent service The Rock has always provided (we joined you in 1998 and still haven't had even an ordinary experience with your service levels). As a result we will definitely try and arrange our next home loan with you as well. Thanks Again"
SMS to The Morning Bulletin Rockhampton
"A huge thank-you to The Rock Frenchville. It's good to see that where I as the customer truly felt that I mattered. You don't see that often enough these days dealing with businesses. Credit where credit is due. Thanks!"
Home Loan customer, NSW
"Upon advice from our broker, we have recently transferred our home loan to The Rock Building Society. It originally disturbed me that you are in Queensland with no outlet in NSW. Well, this certainly has not been a problem – on the contrary, you guys are a breath of fresh air! I would like to take a moment out of my day to let you know how very pleasant and helpful your staff are – consistently."
Savings Account customer, Rockhampton
"I recommend the Christmas Club (account) all the time for people who have a (savings) goal to aim for.”
Savings Account customers, Emerald
"The service has been first rate!”
Savings Account customer, NSW
"So happy I bank with The Rock. I live in Sydney and I find you easier to deal (with), rather than the Sydney banks. On the odd occasion that I have had to call I have had (my) enquiry resolved straight away.”