FREQUENTLY ASKED QUESTIONS
- Why use an insurance broker?
- What does a broker do?
- Who is RockSure?
- Can RockSure deal with my existing insurer?
- What if I already have a broker?
- Which companies does RockSure deal with?
- What types of insurance does RockSure offer?
1. Why use an insurance broker?
An insurance broker acts as your agent, not that of the insurer. Our job is to look after your interests and find the insurance policy best suited to your needs. When you deal directly with an insurer, or through their agent, you are generally only presented with one product and it may not be the best one for you.
There are many intermediaries selling insurance products, but unless they are a registered insurance broker, they have no obligation to advise you on what you really need. Brokers are experts in insurance and can arrange the proper cover for you at an affordable price.
RockSure's job is to look after your interests. We will:
- Look at your current insurance and make recommendations on any changes or additions necessary.
- Identify a range of products suitable for your needs.
- Contact insurers with appropriate products and get the best deal for you.
When selecting a product for you, we take into account:
- The quality and extent of the cover.
- The reputation of the insurer for paying claims properly.
- The service standards of the insurer.
- Whether the premium represents good value for the cover given.
RockSure is the insurance arm of The Rock Building Society Limited and our team has over 80 years combined general insurance experience and extensive knowledge of a broad range of insurance products. We offer to you the benefit of this experience as well as the strength and distribution network of The Rock to service your insurance needs.
4. Can RockSure deal with my existing insurer?
You may be perfectly happy with your existing insurer at present. You can appoint RockSure as your broker and still remain with the same insurer. Each year, we will check to ensure that it is still the best cover for you, and if appropriate, offer you alternative products.
It's still your decision, but we are giving you additional choices and expert advice, so you can't lose.
5. What if I already have a broker?
You may already have appointed a professional insurance broker to look after your interests and if so, have made a wise decision. RockSure totally endorses your judgment, however we always take the opportunity to present our service as an alternative and ask that you consider:
- Is the broker able to offer our local, personal service?
- Are you happy with the level of the broker fee you are paying?
- Have you received the guidance you require?
- RockSure is able to take over business with most insurers on 'Letter of Authority'.
6. Which companies does RockSure deal with?
We extensively research the insurance market and deal with most major insurers including:
- QBE
- CGU
- Allianz
- Suncorp
- Royal SunAlliance
- Zurich
- Lumley General
- AMP General
We also deal with a large number of providers of specialty insurance products including:
- National Transport Insurance
- Australian Unity
- CHU Underwriting Agencies
- Vigil Underwriting Agencies
- Gresham Maritime
- Stirling Risk Services
- Swann Insurance
- Global Underwriting Services
- Liberty International Underwriters
- Associated Marine
- Club Marine
- National Marine
- Cemac Underwriting
- Sportscover
- Dexta
- Concord Underwriting Agencies
- Universal Underwriting Agencies
- InterPacific Underwriting Agencies
- Accident & Health International
7. What types of insurance does Rocksure offer?
We offer a broad range of insurance products including:
- Home and Contents
- Landlords Protection
- Private Motor Vehicle
- Commercial Motor Vehicle and Motor Fleet
- Personal Accident and Disability
- Commercial Insurance for
- Business
- Office
- Trades
- Farm
- Public and Products Liability
- Professional Indemnity
- Directors and Officers
- Trade Credit
- Employment Practices Liability
- Disability/Income Protection