PRIVACY POLICY

The purpose of this Privacy Policy Statement is to provide you with the assurance that information collected by The Rock Building Society trading as "RockSure" (ABN 16 067 765 717, hereinafter referred to as "RockSure"), is collected, distributed and used in accordance with the privacy laws effective from 21 December 2001.

Your privacy is our concern and we are committed to ensure the privacy and confidentiality of information provided by you.

Described below is an outline of how RockSure:

  • collects information
  • discloses information
  • ensures the security of your information stored on our computer systems
  • will assist you in exercising your rights regarding personal information provided to us via this website

Personal information collected

The following personal information may be collected and maintained by Rocksure:

  • name
  • address
  • age group
  • account numbers
  • contact details
  • driving and criminal history for certain classes of insurance
  • employment details
  • health and injury history for certain classes of insurance
  • financial assets and income details
  • insurance cover


We may also forward marketing material to you, however, should you wish to discontinue receiving any further marketing material, you can request in writing for RockSure not to send you any marketing information or indicate under Marketing Information (see below) what your preference is.

We do not collect information about anyone's political or religious beliefs, ethnic background or sexual preferences.

Disclosure of personal information

To ensure that you receive effective, efficient and personalised service, we may have to share your personal information between companies within The Rock Building Society Group. However, we will not share your personal information with other companies within the Group if you instruct us in writing to retain your information.

RockSure undertakes not to sell, rent or trade your personal information.

We will not disclose information about you unless the disclosure is:

  • required by law
  • authorised by law
  • you have consented to our disclosing the information about you
  • we need to protect our interest (e.g. in legal proceedings to which we are a party)
  • the disclosure is required in the public interest


Disclosure of personal information to third party agents

RockSure uses the services of third party agents to perform certain primary functions. Third Party Agents that we use are:

  • Insurance Brokers
  • Loss Assessors
  • Insurance Underwriters


These agents act on behalf of RockSure and do not disclose the information provided to them to fourth parties, unless required by law or having received direct consent from you.

Maintenance of personal information

It is the objective of RockSure to ensure that your personal information is accurate, complete and up-to-date. However, should your personal information details change or be incomplete or inaccurate, we would appreciate it if you could assist us by informing us of such changes. We will take all reasonable steps to update your personal information.

Security of personal information

The security and confidentiality of client information is of paramount importance.

Under no circumstances is client information accessible in public areas. Our staff are trained to ensure that confidential information is only disclosed to the client or other parties authorised by the client to receive such information.

RockSure's computer systems are appropriately secured by a combination of physical and logical access controls so as to prevent outside access to client information. Rocksure's I-Bank Internet banking system uses 128-bit SSL encryption technology to provide the best protection available to ensure all information is protected from unauthorised access.

Access and openness to personal information

You can ask us to provide you with access to your personal information. Lodging a request or requests for information, or information that is not currently in use, will not attract a fee, however collecting and providing you with large amounts of information may attract a fee. In certain instances, we are entitled under the National Privacy Principles to refuse to give you access to your personal information. This includes circumstances where giving you access would prejudice negotiations we are having with you, prejudice investigations of unlawful activity or prejudice activities carried out by or for a law enforcement agency. If we deny your request for access, we will inform you of the reason.

Conditions

Where a client applies for an insurance cover or quote with RockSure, whether sought by you alone or with others, RockSure will be collecting personal information about you for the purposes of either, and or:

  • Assessing your risk profile and needs to provide you with the appropriate insurance cover or quote
  • Complying with legislative and regulatory requirements
  • Administrative and operational procedures
  • For new product development
  • Benchmarking
  • Security and access control
  • Direct marketing, i.e. to inform you of any new products and developments which may be of benefit to you
  • To deliver superior service
  • As indicated in this policy


Without the provision of your personal information to RockSure, we may be unable to process or accept your application or provide you with information regarding insurance cover or your current account or accounts.

Changes to this statement

RockSure may make changes to this Privacy Statement from time to time for any reason. This Privacy Statement was last amended on 13 June 2007.

To contact us about privacy

If you would like further information regarding this Privacy Statement or if you think we have breached any aspect of this Privacy Statement, please contact us by:

Email: rock@therock.com.au
Telephone: 1800 806 645 between 8.30 am and 5pm Monday to Friday
Write to:
Manager: Internal Audit
RockSure Insurance Brokers

102 Bolsover Street,
PO Box 562,
Rockhampton, QLD, 4700